Riverside Dental Practice
32 Forth Crescent, Riverside
Stirling FK8 1LG
32 Forth Crescent, Riverside
Stirling FK8 1LG
The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities (including dental practices offering NHS care) to produce and maintain a publication scheme. As a public authority, we are under a legal obligation to:
Riverside Dental Practice has adopted the model publication scheme 2014 produced by the Scottish Information Commissioner (Appendix 1). The scheme has the Commissioner’s approval until 31 May 2018.
You can see the model publication scheme 2014 on the Commissioner’s website at www.itspublicknowledge.info/MPS or by contacting us at the address below.
The purpose of this Guide to Information is to:
This guide is also published on our website at www.riversidedentalpractice.co.uk. Further copies can be obtained from Riverside Dental Practice, 32 Forth Crescent, Stirling, FK8 1LG, 01786464285 or email [email protected]
Availability and formats
The information we publish through the model publication scheme is, wherever possible, available on our practice website. If you do not want to, or cannot access the information online or by inspection at our premises, we will make alternative arrangements. For example, we can usually arrange to send a printed version of the information (although there may be a charge for this).
Exempt information
We will publish the information we hold that falls within the classes of information described below. If a document contains information that is exempt under Scotland’s freedom of information laws (for example sensitive personal information or a trade secret), we may remove or redact the information before publication but we will explain why.
Copyright
Where Riverside Dental Practice holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided that:
Where we do not hold the copyright in information we publish, we will make this clear
Charges
This section explains when we may make a charge for our publications and how any charge will be calculated.
We do not make a charge for information that we are required to provide under the terms of our NHS contract. Nor do we make a charge for you to view information on our website or at our premises.
We may make a charge for providing information (for example, to cover the costs of photocopying and postage) but we will charge you no more than it actually costs us to do so. We will always tell you what the cost is before providing the information to you.
When providing copies of pre-printed publications, we will charge no more than the cost per copy of the total print run.
Our photocopying charges, per A4 sheet of paper, are:
Information provided on CD-Rom or USB memory stick will be charged at £10.00 per disc and £10.00 per USB memory stick.
Postage costs will be recharged at the rate we pay to send the information to you.
Information not available under this guide
Fees for information that is not available under this guide are outlined in The Freedom of Information (Fees for Required Disclosure) (Scotland) Regulations 2004. If you submit a request for information that is not available under the Model Publication Scheme 2014, our charges will be based on the following:
Contact us
You can contact us for assistance with any aspect of this publication scheme:
Norman S. Allan, 32 Forth Crescent, Stirling, FK8 1LG, 01786464285 or [email protected]
We will also be pleased to advise you on information that we do not publish, or how to complain if you are dissatisfied with any aspect of this publication scheme.
The classes of information
We publish information that we hold within the following classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.
Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.
Private dentistry is not covered in this guidance and does not fall under the scope of the Act. Please contact Norman Allan at the practice on 01786464285 or [email protected] to discuss issues relating to information about private dentistry at the practice.
Information about the practice, who we are, where to find us, how to contact us, how we are managed and our external relations
| The information we publish under this class | How to access it |
|---|---|
| Practice name, address and contact details | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Practice opening hours | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Practice structure, including names of dentists working at the practice and roles and responsibilities of other clinical and support staff | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Information for patients about raising a complaint about our service | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Publication scheme and guide to information | This information is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Requests made under Freedom of Information legislation for information not covered by this publication scheme | This information is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Information and contact details for requesting information | This information is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Charges for published information | We do not make a charge for information that we are required to provide under the terms of our NHS contract. Nor do we make a charge for you to view information on our website or at our premises. The introduction to this guide provides information on when we might make a charge for copying and posting information listed here and the charges that apply for information requested under Freedom of Information legislation. This information is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Legal/contractual framework | In providing NHS dentistry, dentists in Scotland operate under the NHS (General Dental Services) (Scotland) Regulations 2010, as amended. |
Information about our work, our strategy and policies for delivering functions and services and information for our service users.
| The information we publish under this class | How to access it |
|---|---|
Information for patients,including
|
This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Accessing urgent or emergency care | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk Information about accessing urgent care outside of practice opening hours is available by phoning the practice and listening to the recorded message. This information is always up to date. |
| The languages we speak and the availability of interpreters | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Treatment fees | Our charges for NHS and private treatment are displayed at reception. This information is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
Information about the decisions we take, how we make decisions and how we involve others
| The information we publish under this class | How to access it |
|---|---|
| Business decisions taken by the practice affecting NHS patients, | We do not hold this information |
| Plans for the development and provision of NHS services | We do not hold this information |
| Records of changes affecting the provision of NHS services | Any changes in the provision of NHS services would be incorporated into an updated patient information leaflet. We may also notify patients by notices in our reception area or on our website at www.riversidedentalpractice.co.uk |
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent.
| The information we publish under this class | How to access it |
|---|---|
| NHS general dental services income | Information on NHS funding received by the practice and/or income is available from N.S. Allan by email or by post. A charge may be made for providing this information. |
| Cost of running the practice | Information on NHS funding is available from N.S Allan by email or by post. A charge may be made for providing this information. |
| Prices and costs of drugs and consumables | This information available from N.S. Allan by email or by post. A charge may be made for providing this information. |
| Expenses policy and procedures | This information is not held |
| Details of staff costs | Information on total personnel costs for our NHS services is available from N.S. Allan by email or by post. A charge may be made for providing this information. |
| Information on funding and grants | Information on NHS funding is available from N.S Allan by email or by post. A charge may be made for providing this information. |
Information about how we manage our human, physical and information resources
| The information we publish under this class | How to access it |
|---|---|
| Staffing structure | This information is contained in our patient information leaflet, which is available from reception, by email or by post. The information is also published on our practice website at www.riversidedentalpractice.co.uk |
| Recruitment and employment policies and protocols | Our policies and protocols for recruiting, employing and developing staff are available from N.S Allan by email or by post. A charge may be made for providing this information. |
| Safety and efficiency of the practice | We have policies and procedures which ensure that the practice operates in a safe and efficient manner. They cover various topics, including health and safety issues and practice procedures for collecting payments. These include:
Copies of our policies and procedures are available from reception, by email or by post. A charge may be made for providing this information. |
| Customer service | We have policies and procedures about our approach to customer services including policy on dealing with complaints and disability policy and procedures. Copies of our policies and procedures are available from reception, by email or by post. A charge may be made for providing this information. |
| Equality and diversity | A copy of the practice equality and diversity policy is available from reception, by email or by post. A charge may be made for providing this information. |
| Records management | A copy of the practice policy on how we manage our records (retain, archive and destroy them) is available from reception, by email or by post. A charge may be made for providing this information. |
| Confidentiality and data protection | Copies of the practice policies on confidentiality and data protection available from reception, by email or by post. A charge may be made for providing this information. |
Information about how we procure goods and services, and our contracts with external providers
| The information we publish under this class | How to access it |
|---|---|
| Details of contracts with suppliers and third parties. | Information on contracts with suppliers and third parties may be available through discussion with N.S. Allan. A charge may be made for providing this information. |
Information about how we perform as a dental practice, and how well we deliver our functions and services
| The information we publish under this class | How to access it |
|---|---|
| Practice standards | Our practice standards are assured by:
A copy of our NHS practice inspection report is available from N.S. Allan. A charge may be made for providing this information. |
| National Care Standards | The Scottish Government’s National Care set the standards of care that everyone in Scotland should expect to receive. A copy of the Standards is available from the practice manager (a charge may be made) or can be downloaded at www.nationalcarestandards.org. |
| Complaints | We provide quarterly anonymised reports to the NHS health board concerning patient complaints. A copy of our reports are available from N.S. Allan. A charge may be made for providing this information. |
| Patient feedback | We provide an annual report of comments, feedback and concerns raised by patients. A copy of our report is available from N.S Allan. A charge may be made for providing this information. |
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal
| The information we publish under this class | How to access it |
|---|---|
| Commercial publications | We do not hold this information |
Appendix
Scottish Information Commissioner
Model Publication Scheme 2014
Introduction
The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to adopt and maintain a publication scheme. Authorities are under a legal obligation to:
The Act also allows for the development of model publication schemes which can be adopted by more than one authority.
About this scheme
This single Model Publication Scheme has been produced and approved by the Scottish Information Commissioner. It is approved until 31 May 2018.
It is suitable for adoption by any authority listed in Part 4 of Schedule 1 of the Act (the National Health Service) and any organisation subject to the Act as a result of the Freedom of Information (Scotland) Act 2002 (Designation of Persons as Scottish Public Authorities) Order 2013 (recreational, sporting, cultural or social bodies established and financed, wholly or in part, by Scottish local authorities).
The scheme may also be suitable for adoption by other Scottish public authorities. Any other authority who wishes to adopt the scheme should apply to the Commissioner for approval to do so. (The Commissioner will usually restrict the approval period for adoptions by other authorities until the date on which they are due to adopt a new scheme e.g., central government bodies are due to adopt a new scheme in 2016.)
Adopting the single Model Publication Scheme 2014
This single Model Publication Scheme can be adopted only in its entirety, without amendment. It commits an authority to:
The Commissioner has issued Guidance to accompany this model scheme www.itspublicknowledge.info/MPS. This is essential reading for authorities adopting the model scheme: it explains the above requirements in further detail and lists the types of information the Commissioner expects authorities will publish under each class of information.
Guide to Information
An authority adopting this model scheme must produce a guide to the information it publishes through the scheme. The authority can decide the format of its Guide to Information.
The authority’s Guide to Information must:
These requirements are set out in more detail below.
Availability and formats
The information published through this model scheme should, wherever possible, be available on the authority’s website. There must be an alternative arrangement for people who do not wish to, or who cannot, access the information either online or by inspection at the authority’s premises. An authority may, for example, arrange to send out information in paper copy on request (although there may be a charge for this).
Exempt information
The authority must publish the information it holds that falls within the classes of information below. If a document contains information that is exempt under Scotland’s freedom of information laws (for example sensitive personal data or a trade secret), the authority should remove or redact the information before publication and explain why it has done so.
Copyright
The authority must publish a copyright statement which explains what can and what cannot, be done with information accessed through this model publication scheme. The statement must be consistent with the fair dealing provisions of the Copyright, Designs and Patents Act 1988.
The Commissioner recommends the use of the Open Government Licence. A link to the licence and an alternative sample copyright statement are available in the accompanying Guidance.
Where the authority does not hold the copyright in information it publishes, this should be made clear.
Charges
The authority must publish a charging schedule which explains when there is a charge for publications available through the scheme and how any charge will be calculated. There should be no charge to view information on the authority’s website or at its premises, except where there is a statutory fee, for example, where this is permitted for access to some registers.
The authority may charge for computer discs, photocopying, postage and packing and other costs associated with supplying the information, but the charge must be no more than these elements actually cost the authority. The authority may not pass on any other costs for information in Classes 1 – 7 below. An exception is made for commercial publications (see Class 8 below) where pricing is on a retail basis.
When deciding the charges, authorities should be mindful of the Re-use of Public Sector Information Regulations 2005.
The authority must give the recipient advance notice of any charges to be applied.
Contact details
The authority must provide contact details for enquiries about any aspect of the adoption of the model scheme, the authority’s Guide to Information and for requests for copies of the authority’s published information.
The authority is under a duty to provide reasonable advice and assistance to anyone who wants to request information which is not published and the authority’s Guide to Information must provide contact details for this purpose.
The Classes of Information
The authority must publish information that it holds which falls within the following classes. Once published, information should be available for the current and previous two financial years. Where information has been updated or superseded, only the current version need be available (previous versions may be requested from the authority).
CLASS 1: ABOUT RIVERSIDE DENTAL PRACTICE
Class description: Information about Riverside Dental Practice, who we are, where to find us, how to contact us, how we are managed and our external relations.
CLASS 2: HOW WE DELIVER OUR FUNCTIONS AND SERVICES
Class description: Information about our work, our strategy and policies for delivering functions and services and information for our service users.
CLASS 3: HOW WE TAKE DECISIONS AND WHAT WE HAVE DECIDED
Class description: Information about the decisions we take, how we make decisions and how we involve others.
CLASS 4: WHAT WE SPEND AND HOW WE SPEND IT
Class description: Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
CLASS 5: HOW WE MANAGE OUR HUMAN, PHYSICAL AND INFORMATION RESOURCES
Class description: Information about how we manage the human, physical and information resources of the authority.
CLASS 6: HOW WE PROCURE GOODS AND SERVICES FROM EXTERNAL PROVIDERS
Class description: Information about how we procure goods and services, and our contracts with external providers.
CLASS 7: HOW WE ARE PERFORMING
Class description: Information about how we perform as an organisation, and how well we deliver our functions and services.
Riverside Dental Practice
32 Forth Crescent, Riverside
Stirling FK8 1LG
Monday,Tuesday 9.00 am to 5.30 pm
Wednesday 9.00 am to 1.00 pm
Thursday,Friday 9.00 am to 5.30 pm
Saturday 9.00 am to 12.00 pm
(Limited Appointments)